Need Support? Please read through the FAQ or fill out the form below and an IO support representative will contact you shortly.

Customer Support

Total customer satisfaction is what we strive for. IO's Customer Self-Service and Technical Assistance Command Center have been developed with our customer's specific requirements in mind. IO manages a network of qualified technical specialists at our locations and we work with certified partners to assure that you always receive the highest level of service 24x7.

IO operates according to defined process with continuous monitoring throughout the entire lifecycle.
• Technical Assistance Command Center
  In addition to assisting you real-time, our TACC handles all incidents reported via phone, web or portal and ensures proper ticket management of all requests. IO's ticket system tracks all customer interactions and technical activities and can be tracked at any time. Our technical experts can access your current configuration data and account history to ensure your specific needs are met. Solutions can often be found and issues fixed during the first call with these methods. To contact the IO TACC, please email [email protected]
• Customer Account Management
  In particularly complex cases, Customer Account Management takes over the monitoring of a ticket. A clear process guarantees a quick resolution. Once the customer issue has been resolved the ticket will be closed. Information gained during the event is then used for a continuous improvement process to enhance IO products and services. To contact IO Customer Account Management, please email [email protected]

Product Support

For product support, please login.

Software Support

For software support, please login.

Who is my customer account manager?
If you are unsure or do not know who your customer account manager is, please email .

How do I update my access list?
Request a copy of your access list, if you do not already have one, from your customer account manager. Once changes have been made, please send the updated list back to your customer account manager.

How do I get a copy of an invoice?
Email your customer account manager with the date of the invoice(s) needed.

How do I request Remote Hands or open any type of a ticket?
Please call the Customer Service line at 855-260-0112 or email .

How do I get packages delivered to my space?
Email to inform us that you have had a package delivered.

Why did my invoice amount change?
To inquire about any invoice changes, please contact your customer account manager.

How do I get a copy of my contract?
To obtain a copy of your current contract, please contact your customer account manager.

How do I grant unescorted access to the data center if I am not an administrator?
Only the administrator of the account may grant access to the data center. To grant a person access the administrator on the account must contact their customer account manager.

How do I ship out my package?
IO does not ship packages. If you need assistance with shipping out a package, contact your customer account manager and they can give you a list of managed services providers.