100% Uptime SLA
100% Uptime SLA
i/o Data Centers designs, builds and operates highly reliable data centers for some of the world's largest corporations and Web properties. Our data centers use the latest, best-in-class technology and are operated by a knowledgeable and professional IT staff, 24*7*Forever.
Our 100% Uptime SLA covers key service infrastructure elements including power, air conditioning, fire detection/suppression and access control. Our service level objectives cover power, temperature and humidity.
Service Infrastructure Elements
Power
Power
- Utility power sources
- Backup power sources
- Uninterruptible power systems
- Power distribution units
- Air handlers
- Humidification control system
- Leak detection system
- Humidification/ dehumidification
- High-Sensitivity Smoke Detection (HSSD) and/or Very Early Smoke Detection Apparatus (VESDA)
- Dry pipe pre-action system
- Access card system
- Biometric screening devices
- Video surveillance system
Service Level Objectives
Power
Power
- For customers who deploy dual power-feed configurations (A and B circuit), 100% availability
- For customers who deploy single power-feed configurations, 99.5% availability
- Maintain a temperature of 72 degrees, +/- 5 degrees at all times
- Maintain humidity of 45%, +/- 15% at all times
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