Operations Technician

Description:
As the highly qualified Operations Technician, we will rely on you to provide technical support in an “always on” data center environment. You will interface with employees and customers in a technical support capacity while performing the following duties:

• Perform all routine Data Center operations: collect data at all sites, identify deterioration of components and assist field personnel with repairs to all equipment
• Actively identify and solve Data Center operation issues; escalate as necessary to appropriate technical and customer support staff
• Track and update tickets on a daily basis using ticketing system. Process trouble tickets and customer installations of electrical and physical equipment
• Act as the first responder for all technical and facility related issues within the Data Center
• Participate in problem solving and process improvement actions related to Data Center operations
• Participate in continued education related to new equipment and process

Qualifications:

• High School diploma; additional trade / technical education strongly preferred
• 1 year prior Data Center experience
• Understanding of electrical and mechanical systems in a Data Center environment
• End-user computer support and/or telecom experience a plus
• Ability to quickly troubleshoot technical situations in a Data Center facility and resolve effectively and efficiently
• Ability to communicate effectively with other employees and customers
• Demonstrated project management skills, organization / time management skills, and the ability to meet tight deadlines
• Motivated self-starter who excels at working independently and who can regularly interface with other team members
• Ability to work on a range of technical scenarios with diverse scope and complexity
• Ability to be flexible with schedule to include weekends and holidays, including working night shifts

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary, depending on experience, and extensive benefits package including bonus potential, paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

To apply for this position, please send your resume to careers@io.com